RGEnterprises Customer Concierge
Find answers to common shopping queries or get in touch with our customer support team.
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Write to us anytimeFrequently Asked Questions
How do returns work?
Eligible products can be returned within the return window shown on the product page. Open your order, click "Request Return" and select a reason. Once the return is approved and the item is received and checked, the refund is sent to your original payment method.
How much is delivery?
Delivery charges, if any, are shown at checkout before you pay. The exact amount is always shown at checkout before you pay.
What payment methods are supported via Razorpay?
We accept all major Indian payment methods through Razorpay: UPI (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (Visa, MasterCard, RuPay, Maestro), NetBanking, and Cash on Delivery (COD) where available.
How do I track my shipment?
Open your Orders page to see the current status of every order. When your order is handed to a courier, the tracking number is shown on the order page.
Are all products authentic with warranty?
Yes. RGEnterprises works directly with official brand manufacturers and authorized retail distributors. Warranty details, where a product has one, are shown on its product page.